XUBE is owned and operated by XUBE PTY LTD.

This policy sets out the terms and conditions under which XUBE will consider and process refund requests. As the services and products provided by XUBE are designed to meet specific needs, including custom developments and specialised hardware, refunds will be handled on a limited basis and are subject to discretionary evaluation. This policy forms an integral part of the terms and conditions applicable to all XUBE customers.

1. REFUNDS FOR CUSTOMISED SERVICES

Services provided by XUBE, especially those defined in a Statement of Work (SOW), often involve customised components designed to meet specific customer needs. Due to the bespoke nature of these services and the costs associated with their development, configuration and implementation, XUBE is not obliged to provide reimbursement for such services.

If for technical, operational or other reasons XUBE is unable to fully comply with the terms agreed in the SOW, it may, at its sole discretion, assess the possibility of granting a partial refund. The amount refunded, if applicable, will be determined based on the resources already used and the partial value provided to the customer up to the date of the request.

2. HARDWARE REFUNDS

Hardware purchased by the customer, either as part of a service or specifically requested, is non-refundable. This includes devices consumed, configured or shipped as part of contracted services. In cases where hardware has not yet been shipped or configured, XUBE may consider, at its sole discretion, a partial refund deducting the administrative and operational costs associated with acquiring and managing the hardware.

3. DEPOSITS AND SUBSCRIPTIONS

Registration and activation of XUBE services require an initial deposit, which is used as credit to cover monthly device usage and transaction costs. In the event that a customer cancels their subscription, the remaining balance of the deposit will not be refunded. This deposit is considered a guarantee to cover the initial activation costs and any preparatory services provided to the customer.

4. GENERAL REFUND CONDITIONS

• Case-by-Case Evaluation: Each refund request will be evaluated on an individual basis, taking into account the specific circumstances, the degree of performance of the service or product delivery, and the terms stipulated in the applicable SOW or contract.
• Exclusion of Irrecoverable Expenses: Costs related to development, customisation, acquisition of specific hardware or any resources consumed during the provision of the services will not be subject to reimbursement.
• Discretionary Refunds: XUBE reserves the right to grant refunds only when deemed reasonable and justified. There is no obligation to provide automatic refunds in the event of cancellation or default by the customer.
• Limitations: Refunds do not cover indirect, consequential, punitive damages or costs arising from unilateral decisions by the customer not to use the contracted services.

5. DEADLINE FOR REQUESTING A REFUND

Requests for refunds must be submitted in writing within 30 days of the event giving rise to the request. Any request submitted outside this timeframe will not be considered.

6. CONTACT INFORMATION

If you have questions or concerns about this refund policy, please contact us using the contact information below:

XUBE PTY LTD - XUBE.

Email: help@xube.io